1. Required Delivery Information
The information needed for shipping is your full name, address and phone number. Please be informed that we can only ship your order by ZIP CODE address, and PO Boxes or similar addresses are not available for shipping.
*** Please make sure you have entered the correct shipping address and contact number.
*** Please allow 5-7 business days for delivery of your item.
*** We will send you your tracking number in 36-48 hours after we receive your Payment.
*** We accept international orders and offer worldwide Free Shipping.
2. Shipping Method
Normally, we use DHL as shipping method. But for some counties, we will use EMS as shipping method.
3. Tracking Methods
After your order is dispatched, we will offer EMS or DHL tracking NO. and email to you.
Note: (If you can't check it immediately with the tracking NO., please take more patience to wait for it. Some time is required by Express Company do uploading).
4. Unsuccessful or Wrong Delivery
*** We are not responsible for reshipment if you provided us an incorrect or incomplete address.
***For those customers who do not receive your parcel within 15 working days, Please contact with Local Post Office A.S.A.P. Always you can check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.
Returns and exchanges
If you are unhappy with your order for any reason, you can return any goods purchased from our website within 7 days of receipt provided you take good care of them, and that they are returned to us in the same condition as you received them. Please allow up to 14 days for the refund or exchange process to be completed after which you will be given the option of a full refund, stylist pick credit or exchange if style is available. We take great pride in our reputation for good service, but if for any reason you are dissatisfied with your purchase, please contact us via email, we will assist you with an exchange or refund.
Exchange: You can choose to exchange any of your ordered and unworn items with another item available on our website, which has the same or a lower price. If the original order was purchased using a promotional or discount code, you will only be able to exchange for the same item in a different size/colour or exchange for a different item at the equivalent cost you paid or a lower price. We can reimburse you any price difference. The costs and risks connected with any returns of products shall systematically be borne by the buyer. An exchange will only be made for products in an undamaged, unused condition. If the customer ships back the item for an exchange while the order was correct. Any damage or lost to the item on the way back to the saler Should be responsible by the buyer. If the product is returned in a condition that is not fully suitable for resale or if the packing is damaged, we reserve the right to refuse a replacement for the item. We also refuse to exchange used items.
Refund: You can choose to be refunded the cost you paid for any of your initially ordered items, if they have been returned in original condition to our warehouse. Shipping cost, if any, is non-refundable.
Returns by international post - Charged according to your local provider
You can return products by post within 7 days of receipt.
1. Include the Returns Note in the return package.
2. Please ensure that you request a proof of posting certificate.
3. Return to us via your local mail service.
1: What payment We take?
We take credit card(visa and mastercard) as the main payment method.(please note we dont accept debit card).We also take Western union, Money gram, Bank transfer payment too.
2: What credit card payment systerm we use? Is it safe to pay by creiat card?
We provide two kinds of payment systems, one is Paypal and the other is Realpay. Both are safe and fast payment gate which have been certificated by official.And we will absolutely provide security and privacy protection guarantee.So your payment and credit card information is well protected and 100% safe.When you make the payment, if one payment systerm fails, please try another one.
3: What is the advantage of credit card payment?
(1) Payment can be done directly and immediately after submitting the order. It is very convenient.
(2) You don't need to share any of your confidential financial details with our website. The payment process is under well control and protection.
4: Sometimes Why my payment failed?Why can't I use the card normally?
(1). Debit card is not accepted
(2). Online payment feature of your card has not been opened yet
(3). There is no sufficient fund in your card.
(4). The card number or password you entered is incorrect.
(5). The ID card number you entered is incorrect.
(6). The data transmission of bank system is abnormal.
(7). Network Interruption.
(8). The amount of payment is unequal to the item price.
(9).If your VISA, MASTER is effective, the main reason which caused your card can't work normally is that you haven't done the 3D verification.The 3D verification is a free service provided by the credit card company to guarantee the secure online shopping for customers.You can directly call your issuing bank to ask them to add this kind of service for you.
5:If I want to use other payment methods, how can i do it?
If you want to use western union, please go to western union homepage here: www.westernunion.com and just do the payment online. You can aslo go to your local western union and ask them to transfer the money for you. If you want to use money gram, pls go to: www.moneygram.com and make the payment. You can also go to your local bank and ask them to transfer the money for you. If you want to do bank transfer, please contact us first to get our bank information, then you can transfer the money directly from your account to our bank account. PLS KINDLY NOTE: After you making the payment, pls let us know the MTCN# (for western union) or reference number (for money gram) or transaction number (for bank transfer) so we can check the payment and ship out items to you asap.
6: What is the advantage of western union,money gram and bank transfer?
We offer 85% of order amount discount if customer use western union, money gram or bank transfer payment. It is very fast.The money transfer just takes a few minutes All payment is completely under security protection.